Experience

Lab49

July 2021 - Present

  • Working with financial clients to understand complex workflows and create solutions for wealth management platforms, sales CRM's, and other related experiences.

  • Cofounded the User Research Center of Excellence, ensuring colleagues have access to high-quality research planning and tools.

  • Creating conceptual prototypes for user testing and further buy-in from stakeholders.

Redbox

Aug 2017 - July 2021

• Architecting the On Demand experience on multiple platforms for Redbox's digital streaming service, resulting in 26% improvement in customer satisfaction on Smart TV's.

• Crafted experiences on multiple platforms with several development teams, resulting in features like Redbox Free Live TV, which released on 7 major platforms in a 7-day period, and led to a 2020 Redbox Product All-Star Award.

• Tested and designed features across multiple platforms, including mobile apps, responsive web, kiosk, and smart TVs, resulting in a 68% improvement in total customers for Redbox FREE.

• Created standard design patterns and visual components for the Redbox design system FOCUS, resulting in a comprehensive set of standards for the organization.

• Moderated and analyzed usability studies for multiple platforms, including an internal customer service tool, resulting in System Usability Scores improving 12% year over year.

Centro

Apr 2015 - Dec 2016

• Created an outstanding user experience for current and future customers of digital advertising software. 

• Engaged with users to understand their needs, wants, and preferences. 

• Collaborated with product management, UI design, and developers to create an optimal software experience using agile methodologies.

IBM

Oct 2010 - Mar 2015

• Designed wires, workflow, and specifications for the predictive analytic portion of IBM Watson Analytics. 

• Lead software design and user experience for the IBM SPSS Analytic Catalyst product. 

• Created the experience for a new product, resulting in comprehensive user personas and user stories, interface design, glide paths, and user feedback. 

• Collaborated with an international team of Developers and SME’s using agile development.

SPSS

Apr 2009 - Oct 2010

• Designed input dialogs and the resulting syntax for new analytic procedures in SPSS Statistics and Modeler. 

• Designed, organized, and analyzed user feedback sessions. 

• Collaborated with multiple teams to design a standard interface for different products.

Underwriters laboratories

Jan 2007 - Mar 2008

• Supported engineers in answering questions regarding human factors and ergonomics activities. 

• Conducted various literature searches and compiled information regarding user behavior and perceptual cognition.

DaimlerChrysler

Jun 2002 - Jan 2007

• Secured and managed projects relating to human factors, HMI, usability, and ergonomics for different automotive brands. 

• Identified and researched issues of driver distraction, learning, comfort, and usability for passenger and commercial vehicles. 

• Created concepts and evaluated prototypes and software programs.

Education

Master of Science, Psychology

University of illinois

2006

Bachelor's Degree, Psychology

University of Illinois

2000

Skills

User Experience • Design Architecture • Visual Design • UI Design • Task Analysis • Usability Testing • User Research • Agile Methodologies • Heuristic Evaluation • User-centered Design • Statistical Analytics • Remote User Testing • Wireframes • Human Computer Interaction • Human Factors

Tools

Figma • Sketch • Miro • Protopie • Usertesting • Jira • Grafana